Return, Exchange & Refund Policy

Welcome to Akaris (akaris.shop). We are committed to delivering premium streetwear and ensuring a smooth shopping experience for our community. Please review our policy terms below:

1. Exchange Window & Eligibility

We provide a dedicated 5 to 7 days exchange window from the date of delivery for the following cases:

• Manufacturing defects or damage in transit.
• Incorrect product, variant, or color received.
• Missing items from a package.

2. Sizing & Fit Exchanges

• Please consult our size chart before ordering. We offer a one-time size exchange based on stock availability.
• Standard reverse logistics handling applies for customer-initiated sizing replacements.
• If the requested size is unavailable, store credit will be provided.

3. Product Condition

To ensure smooth processing, garments must be:

• Unused, unworn, and unwashed.
• Kept with original tags and brand packaging intact.
• Free from any perfume scent, stains, or signs of handling.

4. Claims & Verification

To protect transit authenticity and verify inventory accurately, standard package unboxing intake media (clear photo/video recorded during parcel opening) is required for processing transit claims or discrepancies. Orders may be cancelled within 12 hours of purchase or prior to courier dispatch.

5. Refunds & Store Credit

• Prepaid Orders: If a replacement item is out of stock, a refund will be issued to the original payment method within 5–7 business days post inspection.
• COD Orders: Issued via Store Credit coupon or direct bank/UPI transfer.

6. Customer Support

To initiate a request, contact our team with your Order ID:

WhatsApp Support: +91 8305520700 (WhatsApp Only)
Address: Akaris, Morena, Madhya Pradesh – 476228, India
Website: https://www.akaris.shop/